CASE STUDIES
"We needed a strategy to understand how our sales agents were performing compared to their KPI's that were set on a daily basis. We also wanted to understand how the incoming calls were being dealt with and whether we were missing business through lack of resource or how we could better use our staff.
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After speaking with Eden Digital Systems, we were able to roll out a full plan for all staff and have everything under one roof that meant all of our employees could work flexibly from home, on the road or in the office.
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It has enabled us to become more productive and gives our staff more of a work life balance as well as understanding their goals for our business aspirations."
"We could work flexibly from home, on the road or in the office"
Services provided:
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In-house telephony system that reported daily to management on performance and customer service.
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Digital phone lines so staff could be anywhere in the world and still take calls on their mobile through the mobile app or the desktop app.
“Moving into our new premises and working from home became so simple.”
Services provided:
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In-house telephone system and a new landline number for the new office they moved into. Installation and configuration of the system.
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Mobile apps so the customer can work flexibly at home.
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IT Support package to include cloud back up, files and folders shared through their network as well as email services with ant-virus and anti-spam. All backed by the Eden Digital helpdesk.
“As we were moving premises in the middle of a pandemic it was made so easy by the support from Eden Digital Systems. We moved out of a serviced office and into our own building as we were expanding. We needed a managed phone system that we could rely on to work both in the office and at home.
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We also felt the need to not waste time, effort and money on our IT systems. We were calling in favours and hoping things would run smoothly but as we deal with hundreds of clients we can’t take that risk now.
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Having the documents backed up, the support of the helpdesk and the protection for everything in the business puts our mind at ease.
Moving all of this to Eden Digital Systems as well as moving into our new premises and working from home became so simple.
As the government restrictions came in and things were up in the air we needed to be flexible and the Eden Voice licenses with the mobile app as well as the IT support has made that happen.”
"As we moved into a new office, we had a few different suppliers and we had a few bills coming from everywhere - this made it simple. We now have one bill for all our services and therefore we can budget a lot better.
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Not only has this saved us money on our communications but it has saved us time and effort as well in getting things in place for the future and understanding what it is we are paying for."
"We had a few bills coming from everywhere - this made it simple."
Services provided:
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In-house telephone system that consolidated all the bills that were coming in and made it one.
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Staff can work from home, the office or on-site through the desktop and mobile apps that take calls as if they were in the office.